One time customer or life-long client and advocate

I question whether businesses using Social Media are in it for the long haul as guru Seth Godin recently pointed out, or if there in for a quick buck, fast sale, desparate attempt to please someone senior in the organization. Continue reading One time customer or life-long client and advocate

Delivering Negative Messages Positively

Not all news can be good news an unfortunate reality United Airlines is facing on frequent basis. After recently removing phone based customer service, United announced a surcharge for overweight passengers meeting the following criteria: Unable to fit into single Continue reading Delivering Negative Messages Positively